Returns & Exchanges
Effective Date: June 27 2023
Thank you for shopping with SONS. We strive to ensure your satisfaction with our products. If you need to return or exchange an item, please review the following terms and conditions of our return policy:
- We accept exchanges for full-priced items purchased online within 14 days of receipt of goods.
- Exchanges are not available for discounted items, including any promotional discounts.
- To initiate your exchange, please email email@example.com.
- We offer refunds on full-priced items purchased online within 14 days of receipt of goods.
- The item(s) must be in original condition, including original packaging, to be eligible for a refund.
- Refunds will be issued to the original payment method used for the purchase, excluding shipping costs associated with the order.
- Please note that we cannot change card numbers or refund via a different method or to a different person.
- Once your refund has been processed, please allow up to 3 business days for the funds to appear back into your account.
- Refunds are not available for gift cards or discounted items, including any promotional discounts.
- To initiate your return for a refund, please email firstname.lastname@example.org.
3. Faulty Items:
- If your item arrives damaged, please report it within 14 days of receipt for a replacement, repair, or refund.
- Items with manufacturing faults after wear need to be reported within 3 months of purchase for repair if possible or replacement.
- Please note that items damaged as a result of incorrect garment care or general wear are not considered faulty.
- To report a faulty item, please email us at email@example.com.
4. Return Eligibility:
- To be eligible for a refund or exchange, we require a receipt or proof of purchase.
- The item(s) must be unused and in original condition, including the original packaging and the linen bag it arrived in.
- Returns without a receipt or proof of purchase, or items not in original condition, will not be processed.
5. Return Shipping:
- When returning an item, we recommend using a trackable shipping service, as we are not liable for lost packages.
- The customer is responsible for the cost of return postage.
6. Policy Updates:
- If you have any further questions or need assistance with your return, please contact our customer service team at firstname.lastname@example.org.